CASE STUDY

Delivering a Custom AI-Powered Documents Processing Pipeline in Under 5 Minutes

Healthcare Benefits Administration

1,000 - 2,000 employees

USA

A U.S.-based healthcare benefits platform working with Fortune 500 companies needed a faster way to process thousands of health plan documents each year. Their existing workflow relied on manual review, which took hours per file and led to frequent delays, errors, and high onboarding costs.

Deploy.AI provided a fully automated solution that processes each document in under five minutes. With a fully integrated solution tailored to their taxonomy and front-end infrastructure, the client reduced health plan documents processing time by 95%, eliminated formatting errors, and unlocked the scalability needed to expand digital services—without increasing operational costs. The system extracts and structures data into JSON format, validates every output, and adapts to the client’s technical requirements.

The Client

A leading healthcare benefits platform that works with Fortune 500 employers handles a high volume of documents, including health insurance documents from various insurance providers. Their team needed to improve how they processed these documents while maintaining accuracy and compliance.

Healthcare administrators spend up to 20% of premiums on administrative overhead, largely due to manual data workflows.
AI-driven custom automation has emerged as essential for managing compliance, reducing costs, and scaling operations effectively.

The Challenge

The client received thousands of health insurance documents each year, typically 10 to 20 pages long. These files were handled manually by analysts who reviewed, extracted, and input data into their systems. Key issues included:

Each document took several hours to complete
Manual work introduced errors and inconsistencies
It was difficult to increase volume without adding staff
Data formatting problems caused integration delays
High onboarding costs made it hard to grow offerings

The Solution

Deploy.AI provided a custom-built AI processing pipeline specifically created to meet the client’s requirements.
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Unlike generic AI offerings, Deploy.AI’s solution directly addressed the client's detailed needs and workflows.

Document Identification

Custom AI-powered OCR verified document types upon submission, automatically identifying valid health insurance documents and flagging incorrect files for review.

Tailored AI Data Extraction

Documents were segmented into manageable sections, each processed simultaneously by customized AI agents optimized for accuracy, extracting key coverage details with precision unmatched by standard AI methods.

JSON Structuring and Validation

Extracted data was structured according to the client's unique JSON schema, with integrated validation checks ensuring consistently accurate and fully compliant outputs tailored exactly for the client’s integration needs.

AI Model Optimization Framework

Deploy.AI’s proprietary testing system continuously chooses the most suitable AI model (such as GPT-4 or Claude) for each document, ensuring optimal performance tailored specifically to the complexity of each health plan document.

Business Value

Even in the early stages, the collaboration provided fruitful results for the client.

The system can handle exponentially more healthcare documents in the future
New AI models are evaluated automatically to improve results
Lower onboarding costs allow the client to grow its digital services more easily

Why Client Chose Deploy.AI

Capable of handling complex document workflows with high accuracy across thousands of files

API-ready and easy to integrate, minimizing effort for the client’s engineering team

JSON validation, model selection, and custom formatting were tailored to their internal systems

Parallel processing enabled the team to scale operations without increasing headcount